Terms of service
Terms and Conditions
Welcome to Naturals by Dua and Zehra! Please take a few minutes to read through our Terms and Conditions. By using our website, you're agreeing to these terms.
INTERNATIONAL DELIVERY
Right now, we only deliver within Pakistan. We don't offer international shipping at this time.
COOKIES
When you visit our website, we may ask for your consent to use cookies, as explained in our Privacy and Cookies Policy. By continuing to browse our site, you're agreeing to this.
USING OUR WEBSITE
These terms apply whenever you use our website — whether you're browsing, creating an account, or placing an order. If you don't agree with any part of these terms, we'd ask that you not use our website.
PAYMENTS
We accept a few different payment methods, including Cash on Delivery and Direct Bank Transfer for certain orders. If you don't receive an order confirmation after purchasing, please reach out to us so we can check on your order.
FOR PERSONAL USE ONLY
Everything we sell is meant for personal use. Please don't resell our products or samples to others.
KEEPING INFORMATION ACCURATE
We do our best to keep product details, descriptions, and colors accurate and up to date, but we can't promise everything will be perfect all the time. Nothing on our website should be taken as professional advice.
MADE IN PAKISTAN
We're proud to say all our products are made right here in Pakistan.
OUR CONTENT
Everything on our website — our name, logo, photos, text, and designs — belongs to Naturals by Dua and Zehra and is protected under Pakistani law. Please don't copy, reproduce, or use our content without asking us first.
USING OUR WEBSITE (LICENSE)
We're happy to let you use our website for your own personal use. This doesn't give you permission to copy our site, republish our content, or create anything based on it.
PLAYING FAIR
While using our website, we ask that you follow the law, act in good faith, and avoid making any unauthorized changes to our site.
WHAT'S NOT ALLOWED
Please don't use our website to:
- Send spam
- Collect people's information without their permission
- Do anything harmful or disruptive
ACCOUNT SUSPENSION
We reserve the right to pause, cancel, or update your account if needed, with or without giving notice beforehand.
SHARING YOUR INFORMATION
Sometimes we may need to share your personal information with our team, advisors, or other trusted parties to run our business smoothly, meet legal requirements, or protect our rights.
KEEPING YOUR INFORMATION SAFE
We take reasonable steps to protect your information, but please understand that no online system can guarantee 100% security.
OTHER WEBSITES
Our site may link out to other websites. We're not responsible for what happens on those sites, so please use them at your own discretion.
CHANGES TO THESE TERMS
We may update these terms from time to time, so it's a good idea to check back occasionally.
SPECIAL OFFERS & EVENTS
Some promotions or events may come with their own extra terms — we'll let you know when that's the case.
CONTENT YOU SHARE WITH US
If you post or share content with us that goes against these terms, we may remove it. Repeated violations may lead to restricted access to our services.
HEALTH & WELLNESS INFORMATION
Any health, nutrition, or skincare-related information on our site is meant for general knowledge only — it's not a substitute for professional medical advice. Please check with a healthcare provider for any specific concerns.
OUR PROMISES & LIMITS
We do our best to offer great products and service, but beyond what's legally required, we can't make guarantees. We won't be responsible for indirect or unexpected losses related to using our website.
RESPONSIBILITY
If a third party makes a claim because of how you used our website or broke these terms, you agree to take responsibility for that.
GOVERNING LAW
These terms follow the laws of Pakistan, and any disagreements will be handled through the courts in Pakistan.
ONE MORE THING
For extra details on copyrights, product use, and general website use, please check our disclaimers page.
Thank you for shopping with Naturals by Dua and Zehra! We really appreciate your trust in us. If you ever have questions, we're just a message away. 💛